Terms of Service
Last updated: 23rd February 2026
These Terms of Service (“Terms”) govern your use of the website www.feelgud.co.uk
and any related services (the “Service”) operated by Nowt Ventures Ltd, trading as "feelgüd", registered in England and Wales (“we”, “us”, “our”).
By accessing or purchasing from this website, you agree to be bound by these Terms.
If you do not agree, please do not use the Service.
1. About Us
feelgüd is a UK-based retailer of food supplements and related products sold online.
Registered Office: England & Wales
Email: hello@feelgud.co.uk
2. Eligibility to Use This Website
By using this website, you confirm:
You are at least 18 years old.
You are legally capable of entering into binding contracts.
You will not use our products for unlawful purposes.
You will not misuse or attempt to interfere with the website.
We reserve the right to suspend or terminate access if these Terms are breached.
3. Products & Health Information
Our products are food supplements.
They are not intended to diagnose, treat, cure or prevent any disease.
Information provided on this website is for general information only.
Nothing on this website constitutes medical advice.
You should consult a qualified healthcare professional before taking supplements, particularly if pregnant, breastfeeding, taking medication, or managing a medical condition.
You are responsible for reviewing ingredient lists for allergens or sensitivities.
We make no guarantee of individual results.
4. Orders & Contract Formation
When you place an order, you are making an offer to purchase.
A contract is formed only when we dispatch your order.
We reserve the right to:
Refuse or cancel orders at our discretion.
Limit quantities purchased.
Correct pricing errors.
Cancel orders suspected of fraud or misuse.
5. Pricing & Payment
All prices are displayed in GBP unless stated otherwise.
Prices include VAT where applicable.
Delivery charges are shown at checkout.
We reserve the right to change prices at any time.
Payment is taken at the time of order.
If pricing errors occur, we are not obliged to fulfil orders at the incorrect price.
6. Subscriptions (Auto-Renewing)
If you purchase a subscription:
Your subscription automatically renews at the selected interval.
Payment is taken automatically before each dispatch.
You may manage, pause or cancel via your account portal.
Changes must be made before the billing cut-off date shown in your account.
We reserve the right to adjust subscription pricing with notice.
By subscribing, you authorise recurring payments until cancellation.
7. Delivery
Delivery times are estimates and not guaranteed.
Risk passes to you upon delivery.
We are not liable for delays caused by couriers, customs, or events outside our control.
International orders may be subject to customs duties or taxes, which are the customer’s responsibility.
If a parcel is lost, you must notify us within 7 days of the expected delivery date.
8. Your Right to Cancel (UK Consumers)
Under the Consumer Contracts Regulations 2013:
You have 14 days from receiving goods to cancel your order.
You must notify us in writing within this period.
Goods must be returned unopened and in original condition.
For hygiene and safety reasons, opened food supplements cannot be returned unless faulty.
You are responsible for return shipping costs unless the item is faulty.
Refunds are processed within 14 days of receiving returned goods.
Nothing in these Terms affects your statutory rights.
9. Faulty or Damaged Goods
If goods are faulty, damaged, or not as described:
Notify us within 30 days of delivery.
You may be entitled to a replacement or refund under the Consumer Rights Act 2015.
We may request photographic evidence before issuing replacements.
10. Intellectual Property
All website content, branding, text, images, packaging design, and materials are owned by or licensed to us.
You may not reproduce, distribute, or use any content without written permission.
11. User Content & Reviews
If you submit reviews, comments, or content:
You grant us a perpetual, royalty-free licence to use, reproduce and publish that content.
You confirm the content is accurate and does not infringe third-party rights.
We reserve the right to remove content at our discretion.
12. Prohibited Use
You may not:
Use the website for unlawful purposes.
Attempt to hack, disrupt or scrape the website.
Upload malicious code.
Infringe intellectual property rights.
Resell products without permission.
13. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any liability that cannot be excluded under UK law.
Subject to the above:
We are not liable for indirect, incidental, or consequential loss.
We are not liable for loss of profit, revenue, business or data.
Our total liability is limited to the amount paid for the product giving rise to the claim.
14. Indemnity
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from:
Your breach of these Terms.
Your misuse of our products.
Your violation of any law.
15. Force Majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to:
Supply chain disruption
Manufacturing delays
Regulatory changes
Natural disasters
Strikes
Pandemic events
16. Privacy
Your use of the website is also governed by our Privacy Policy and Cookie Policy.
17. Severability
If any provision is found unenforceable, the remainder of the Terms remain in effect.
18. Changes to These Terms
We may update these Terms at any time.
Changes will be posted on this page with an updated effective date.
Continued use of the website constitutes acceptance of updated Terms.
19. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Contact Us
If you would like to contact us about this terms, please email hello@feelgud.co.uk
